What exactly is VoIP?
Voice delivered using Internet Protocol (IP). It is a term used in IP Telephony for a set of facilities for managing the delivery of voice information using the IP. In general, this means sending voice information in digital form in discrete packets rather than in the traditional circuit-committed protocols of the public switched telephone network (PSTN) .
How does the quality compare to fixed line?
With Easy I.T. you won’t notice the difference. We use dedicated switching and one carrier. That means your calls will not travel over the public internet on our network. As well, our business grade network is backed by 24/7 monitoring and service level agreements (SLAs).
How can we be sure the quality is as good as fixed-line?
We give you a thirty-day trial period. If you’re not happy with the price and quality, you can return the equipment for a full refund. But if you are happy (and we’re sure you will be), you can cut the Telstra altogether and start saving big!
What do we need to get started?
Depending on your telephone needs and existing PBX, you can start with as little as a small gateway (about the size of a TV set-top box). These are pre-configured and installed by us, so you don’t have to do anything. And as it works with your existing phone system, there will be no change to how your phones work or the quality. In addition, we offer complete IP-PBX customized solutions for businesses with more advanced telephone needs.
What are the savings compared to traditional voice?
Depending on how much you call, the answer could be thousands! Most of our calling rates are well below fixed-line charges and our line rental fees are more than half what you will find from any PSTN carrier.
What are the choices for incoming numbers?
We have number ranges in all capital cities. All you have to do is choose the city and we will assign a series of numbers to your account. There is no additional fee for this service. Alternatively, we may be able to port your existing numbers over to VoIP.
Where can we call internationally?
Anywhere in the world – at rates well below fixed-line.
Do we still need PSTN lines?
We recommend retaining one PSTN line for emergency services and failsafe. If for any reason there is a problem with the network calls can be routed over the PSTN. As well, many businesses run their ADSL over this line.
Can we have a fax line?
Yes. All you need is a dedicated port and a fax machine.
How will we be billed?
You will receive a bill from us each month detailing your call detail records as well as the recurring number fee. It will be simply and clearly laid out for you with no hidden charges. In addition, you can log on to our web site at any time and see your current records and usage.
Where and when will we see returns?
With our solution, you are able to see immediate and significant returns as soon as you move to VoIP. Most of our clients are able to save between 30-50% off their current telephone bill while retaining their phone system and business grade quality.
Why should we move to VoIP?
Simply put, cost savings, functionality and our risk-free trial. You will save money with VoIP on all calls; businesses with multiple sites will have free calling between sites (and to remote workers); and the Easy I.T. Business Solution starts your business on the path to a completely converged IP network. Plus with our risk-free trial you have nothing to lose!
What about companies who offer ridiculously low rates?
These days you can find a “provider” that will offer you internet telephone calls for next to nothing. Unfortunately, that’s exactly what you’ll get in terms of quality! And forget about customer service or support. Cheap VoIP companies run their calls over the public internet where they bounce around multiple networks with zero quality control. It is not a managed service. With our product you will have a quality, full supported and managed service that is still much less expensive than the PSTN.
Call us to discuss your requirements and organise your
30 day risk free trial -03 9696 4266